Made to order: it arrives in 6–8 weeks to your door. The status shown is for the size and color you have selected; stock is held per variant, so check it after choosing. Every date is confirmed in writing with the order or quote. If your date is tight, send the SKU, quantity, ZIP code and required date and we confirm the warehouse quantity or the closest in-stock alternative within 1 business day; a mixed order can ship in two stages or be held for one.

Sometimes. The reception meeting set is listed in its standard sizes and finishes, and a different width, finish or drawer layout is checked with the factory first. Send the SKU and the change through the Custom Products page or the contact form and we reply within 1 business day with whether it can be made, the cost and the lead time. Semi-custom pieces arrive in 6–8 weeks, and every date is confirmed in writing before production starts.

The overall size is 27 inches wide, 28 inches deep and 31 inches high; the packaged size is what has to pass the door and the elevator, and it is listed in the specification where known. Allow clearance for chairs, drawers and doors to open, and for people to pass. If the measurement you need is not listed, such as knee clearance, shelf opening or seat depth, send the SKU and the exact measurement and we reply within 1 business day.

Only when the order or written quote says so. Standard delivery is to the curb. The reception meeting set ships flat-packed for assembly on site; inside placement, assembly and packaging removal are quoted as separate lines for your address, floor and elevator access, and are available in select areas, so confirm by ZIP code. Tell us about docks, elevators, stairs and building insurance requirements when you order so the appointment goes to plan.

Only the items listed in the specification ship in the box: no power module or light is listed for this model. A cable opening or an LED strip in a photo does not mean the module ships with the piece. Send the SKU and say what you need, such as a pop-up power module, a USB charger or an LED strip, and we confirm within 1 business day whether it is included, available as an accessory or can be built in as a semi-custom change.

The specification names the exact materials of this variant: Napa leather, high-resilience foam and a rock-board tabletop. Specifications are not shared between similar-looking products, so check the one on this page. For a finish decision, request a paid swatch: it is credited to your order within 90 days, up to 5% per order. Send the SKU if you need a detail that is not listed and we reply within 1 business day.

Only the reception meeting set as described in the specification. Chairs, cabinets, lamps, screens and accessories in the room photo are separate products; where a matching piece exists it is linked below. Some listings include several units, and the specification says how many. Send the link and say which pieces you want and we list every piece with its price within 1 business day.

Yes. Add the items and quantities to the cart and choose request a quote: a written quote at the same public quantity price follows within 1 business day, and the invoice is issued with the draft order once you confirm. Mixed orders of 5+ items, carts over $5,000 or whole spaces go the same way. Invoices, PO payment and net terms are described on the Trade Program page.